What is the best format for having a difficult conversation? Some would say in person. I prefer it too, but there may be times when you have no other option but to have the difficult conversation from a distance. Here are tips to help you succeed in difficult...
What does it mean for a manager to be more diverse and inclusive? Let’s take a look at what diversity and inclusion refer to, as well as the role of the manager in relation to them. Do you prefer the video format? There he is. Diversity Diversity is a concept...
Do the people around you know that you don’t like certain behaviors of your boss… but your boss—” Don’t you know? Would you… by chance… Need a difficult conversation with your boss? In general, having difficult conversations can...
We all have a communication style with which we express ourselves more easily. But communication involves an interlocutor… who also has his own favorite communication style! When you identify the other person’s style, and take the time to adapt to it, you...
If you’re in the mood for a promotion, to be listened to more, or to increase your credibility, but you’re stuck with a reputation that negatively taints the process, you can change the perception that others have of you. Opinions are formed quickly, and...
To influence your boss or colleagues, the other person must recognize your relevance. Obviously, it’s easier if our message is adapted! What about when the person to be influenced is your boss? Because of differences in power, relationship, and organizational...
What is a good boss? I came across the following sentence twice in one week: “People leave managers not companies. If you have a turnover problem, look first to your manager.” Although Gallup created this phrase a few years ago,Google confirms that it is...
Have you ever had to not “click” with someone, and you were somehow forced to be around that person? For example, a colleague, a brother-in-law, your friend’s boyfriend, your boss? Were you capable of empathy? What can you do to be able to live this...
When reading this question, what was the first answer that came to mind? Write this answer down on a piece of paper. Today I propose the theme: Can we really say everything? Specifically when we are in a situation of disagreement or discomfort. Here are some examples...
Many of you tell me that delegating is not always easy, and you are right. You probably know the benefits of delegating, whether for you or your organization, but there is still something that makes you uncomfortable or uncomfortable delegating. I propose a reflection...
What if there was a way to talk about “real” business in a constructive way and for the good of all? Many people are afraid to speak their minds, because often the consequences of speaking out are worse than enduring the problem. Finally… is often...
We often hear it: get people involved and they will buy into the change! To what extent (and how) do you involve people? What is your success rate? I suggest that you put into context the involvement of the people impacted by the change. In my opinion, it starts with...
If you’ve ever asked your team how they could increase productivity, I’m willing to bet they’ve told you they need more resources. For example: more human resources, better tools, clearer roles, more efficient processes, etc. And I think those things...
Imagine for a moment, your communication skills allow you to understand… You understand the expectations that are placed on you. Those around you understand exactly what you’re telling them. Misunderstandings are resolved as they go along. You improve the...
Have you noticed that in most project post-mortems or during any other post-evaluation on a performance, the big culprit is almost always communication. We blame communication for causing delays, misunderstandings, frustrations, or even the quality of what you...
It’s not always easy to say no to a boss, a colleague or a friend at work. My clients are often torn between their workload, the number of hours they would like to work and their ambitions. They say “yes” more often because they don’t want to...
Imagine that your communication skills have improved to the point where you understand exactly what is expected of you, and those around you understand exactly what you are saying. By improving your communication skills, simply, you see the following impacts in your...
Anne is often torn between her workload, her balance and her ambitions. Too often, she says “I do” because she doesn’t want to lose a contract, offer a bad service or look bad. In fact, she has a hard time saying no. Saying no takes work. Managers,...
I have never seen a manager in bad faith, only managers who are poorly equipped. And as management is learned on the pitch, inevitably the manager makes several mistakes. The only thing you can control is your attitude to mistakes. In this third part on...
Have you ever had to do nothing but generate conflicts with people you are, in a way, forced to work with? I’m not talking about “healthy” conflicts, i.e. those that allow us to move forward, to question ourselves and eventually to improve...
