Description
Communicating confidently in difficult times
Giving sensitive feedback, managing a conflict, announcing an unpopular decision or holding a sensitive conversation with a collaborator… These situations are part of a leader’s daily life. This self-study equips you to approach these conversations with clarity, respect and efficiency, without wasting all your energy on them.
Why take this training?
Many managers delay or avoid these conversations out of fear or discomfort. As a result, tensions set in, energy decreases and credibility crumbles.
With this self-training, you will discover another way: to intervene at the right time, with the right tools, to restore trust and strengthen your relationships.
Concrete results
- Approach difficult situations with greater ease and serenity.
- Know what type of conversation (feedback, reframing, conflict management) to use at the right time.
- Understand the nature of conflicts and choose the most appropriate strategy.
- Use concrete scripts and tools to structure your interventions.
- Receive feedback with openness and professionalism.
What the training includes
- 75 minutes of explanatory videos.
- 90 minutes of guided readings and exercises.
- 1 complete manual.
- 6 practical sheets and 8 checklists.
- 1 skills assessment file.
- 1 development plan template.
- Certificate of achievement.
Target audience
Managers of all levels, but also anyone wishing to improve their ability to approach and resolve delicate situations with professionalism and positive impact.
Ready to turn your difficult conversations into leadership levers?
Add this self-study to your cart and get started today.
