{"id":38115,"date":"2024-10-10T13:01:34","date_gmt":"2024-10-10T17:01:34","guid":{"rendered":"https:\/\/uniquecoaching.ca\/produit\/self-study-communicating-in-difficult-situations\/"},"modified":"2025-09-25T00:16:49","modified_gmt":"2025-09-25T04:16:49","slug":"self-study-communicating-in-difficult-situations","status":"publish","type":"product","link":"https:\/\/uniquecoaching.ca\/en\/product\/self-study-communicating-in-difficult-situations\/","title":{"rendered":"Self-Study: Communicating in Difficult Situations"},"content":{"rendered":"<section class=\"product-description\"><!-- Avis --><!-- Accroche --><\/p>\n<h2>Communicating confidently in difficult times<\/h2>\n<p>Giving sensitive feedback, managing a conflict, announcing an unpopular decision or holding a sensitive conversation with a collaborator&#8230; These situations are part of a leader&#8217;s daily life. This <strong>self-study<\/strong> equips you to approach these conversations with clarity, respect and efficiency, without wasting all your energy on them. <\/p>\n<p><!-- Pourquoi agir --><\/p>\n<h3>Why take this training?<\/h3>\n<p>Many managers delay or avoid these conversations out of fear or discomfort. As a result, tensions set in, energy decreases and credibility crumbles. <\/p>\n<p>With this self-training, you will discover another way: to intervene at the right time, with the right tools, to restore trust and strengthen your relationships.<\/p>\n<p><!-- R\u00e9sultats --><\/p>\n<h3>Concrete results<\/h3>\n<ul>\n<li>Approach difficult situations with greater ease and serenity.<\/li>\n<li>Know what type of conversation (feedback, reframing, conflict management) to use at the right time.<\/li>\n<li>Understand the nature of conflicts and choose the most appropriate strategy.<\/li>\n<li>Use concrete scripts and tools to structure your interventions.<\/li>\n<li>Receive feedback with openness and professionalism.<\/li>\n<\/ul>\n<p><!-- Ce que comprend --><\/p>\n<h3>What the training includes<\/h3>\n<ul>\n<li>75 minutes of explanatory videos.<\/li>\n<li>90 minutes of guided readings and exercises.<\/li>\n<li>1 complete manual.<\/li>\n<li>6 practical sheets and 8 checklists.<\/li>\n<li>1 skills assessment file.<\/li>\n<li>1 development plan template.<\/li>\n<li>Certificate of achievement.<\/li>\n<\/ul>\n<p><!-- Public cible --><\/p>\n<h3>Target audience<\/h3>\n<p>Managers of all levels, but also anyone wishing to improve their ability to approach and resolve delicate situations with professionalism and positive impact.<\/p>\n<p><!-- CTA --><\/p>\n<div class=\"cta\" style=\"margin: 1.25rem 0;\">\n<p><strong>Ready to turn your difficult conversations into leadership levers?<\/strong><\/p>\n<p>Add this self-study to your cart and get started today.<\/p>\n<\/div>\n<p><!-- Plan de cours --><\/p>\n<h3>Detailed course outline<\/h3>\n<div class=\"course-outline\"><div class=\"learndash-wrapper learndash-wrap learndash-shortcode-wrap learndash-shortcode-wrap-course_content-19982_19982_0\"><div class=\"learndash user_has_no_access\" id=\"learndash_post_19982\">\t\t<div class=\"learndash-wrapper\">\n\t\t\t\t\t\t<div class=\"ld-item-list ld-lesson-list ld-course-content-19982\" 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ld-expand-20077-container\"\n\t\t\t\t\t\t\tdata-ld-expand-text=\"Expand All\"\n\t\t\t\t\t\t\tdata-ld-collapse-text=\"Collapse All\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"ld-icon-arrow-down ld-icon\"><\/span>\n\t\t\t\t\t\t\t<span class=\"ld-text\">Expand All<\/span>\n\n\t\t\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\t\t\tLessons\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/button> <!--\/.ld-expand-button-->\n\t\t\t\t\t\t\n\t\t\t\t<\/div> <!--\/.ld-item-list-actions-->\n\t\t\t<\/div> <!--\/.ld-section-heading-->\n\n\t\t\t\n\t<div class=\"ld-item-list-items  ld-item-list-19982\" id=\"ld-item-list-19982\" data-ld-expand-id=\"ld-item-list-19982\" data-ld-expand-list=\"true\">\n\t\t\n<div\n\tclass=\"ld-item-list-item ld-item-lesson-item ld-lesson-item-36326 is_not_sample learndash-not-available learndash-incomplete ld-expandable\"\n\tid=\"ld-expand-36326\"\n\tdata-ld-expand-id=\"ld-expand-36326\"\n\t>\n\t<div class=\"ld-item-list-item-preview\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t\n\t\t\t<a\n\t\t\t\t\t\t\t\t\taria-describedby=\"ld-lesson__row-tooltip--36326\"\n\t\t\t\t\t\t\t\tclass=\"ld-item-name ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/fonctionnement-et-aide-a-la-navigation-de-la-plateforme\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not started\"><\/div>\t\t\t\t<div class=\"ld-item-title\">\n\t\t\t\t\tFONCTIONNEMENT ET AIDE \u00c0 LA NAVIGATION DE LA PLATEFORME\n\t\t\t\t\t\t<span class=\"ld-item-components\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t1 Topic\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/span> <!--\/.ld-item-components-->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> <!--\/.ld-item-title-->\n\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"ld-tooltip__text\"\n\t\t\t\t\tid=\"ld-lesson__row-tooltip--36326\"\n\t\t\t\t\trole=\"tooltip\"\n\t\t\t\t>\n\t\t\t\t\tYou don&#039;t currently have access to this content\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"ld-item-details\">\n\t\t\t\n\t\t\t\t<button\n\t\t\t\t\taria-controls=\"ld-expand-36326-container\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"ld-expand-button ld-button-alternate\"\n\t\t\t\t\tdata-ld-collapse-text=\"Collapse\"\n\t\t\t\t\tdata-ld-expand-text=\"Expand\"\n\t\t\t\t\tdata-ld-expands=\"ld-expand-36326-container\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"ld-icon-arrow-down ld-icon ld-primary-background\"><\/span>\n\t\t\t\t\t<span class=\"ld-text ld-primary-color\">Expand<\/span>\n\n\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\tFONCTIONNEMENT ET AIDE \u00c0 LA NAVIGATION DE LA PLATEFORME\t\t\t\t\t<\/span>\n\t\t\t\t<\/button> <!--\/.ld-expand-button-->\n\n\t\t\t\t\t\t<\/div> <!--\/.ld-item-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-item-list-item-preview-->\n\t\t\t<div\n\t\t\tclass=\"ld-item-list-item-expanded\"\n\t\t\tid=\"ld-expand-36326-container\"\n\t\t>\n\t\t\t\n<div class=\"\n\t\t\tld-table-list ld-topic-list ld-no-pagination ld-expand-36326\" id=\"ld-expand-36326\">\n\n\t<div class=\"ld-table-list-header ld-primary-background\">\n\n\t\t\n\t\t<div class=\"ld-table-list-title\">\n\t\t\t<span class=\"ld-item-icon\">\n\t\t\t\t<span class=\"ld-icon ld-icon-content\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"ld-text\">\n\t\t\t\tLe\u00e7on Content\t\t\t<\/span>\n\t\t<\/div> <!--\/.ld-tablet-list-title-->\n\t\t<div class=\"ld-table-list-lesson-details\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-progress\">\n\t\t\t\t\t0% Complete\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-steps\">\n\t\t\t\t\t0\/1 Steps\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div> <!--\/.ld-table-list-lesson-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-table-list-header-->\n\n\t<div class=\"ld-table-list-items ld-topic-list-36326\" id=\"ld-topic-list-36326\" data-ld-expand-list>\n\n\t\t<div class=\"ld-table-list-item ld-table-list-item-36328 \" id=\"ld-table-list-item-36328\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/fonctionnement-et-aide-a-la-navigation-de-la-plateforme\/topic\/fonctionnement-et-aide-a-la-navigation-de-la-plateforme\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">FONCTIONNEMENT ET AIDE \u00c0 LA NAVIGATION DE LA PLATEFORME<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n\n\t<\/div> <!--\/.ld-table-list-items-->\n\n\t<div class=\"ld-table-list-footer\">\n\t\t\t<\/div> <!--\/.ld-table-list-footer-->\n\n<\/div> <!--\/.ld-table-list-->\n\n\t\t<\/div> <!--\/.ld-item-list-item-expanded-->\n\t<\/div> <!--\/.ld-item-list-item-->\n\t\n<div\n\tclass=\"ld-item-list-item ld-item-lesson-item ld-lesson-item-19986 is_not_sample learndash-not-available learndash-incomplete ld-expandable\"\n\tid=\"ld-expand-19986\"\n\tdata-ld-expand-id=\"ld-expand-19986\"\n\t>\n\t<div class=\"ld-item-list-item-preview\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t\n\t\t\t<a\n\t\t\t\t\t\t\t\t\taria-describedby=\"ld-lesson__row-tooltip--19986\"\n\t\t\t\t\t\t\t\tclass=\"ld-item-name ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not started\"><\/div>\t\t\t\t<div class=\"ld-item-title\">\n\t\t\t\t\tIntroduction (Comm. en situation difficile) (vid\u00e9os 16 minutes + 1 fiche pratique + 1 quizz)\n\t\t\t\t\t\t<span class=\"ld-item-components\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t7 Topics\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"ld-sep\">|<\/span>\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t1 Quiz\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/span> <!--\/.ld-item-components-->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> <!--\/.ld-item-title-->\n\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"ld-tooltip__text\"\n\t\t\t\t\tid=\"ld-lesson__row-tooltip--19986\"\n\t\t\t\t\trole=\"tooltip\"\n\t\t\t\t>\n\t\t\t\t\tYou don&#039;t currently have access to this content\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"ld-item-details\">\n\t\t\t\n\t\t\t\t<button\n\t\t\t\t\taria-controls=\"ld-expand-19986-container\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"ld-expand-button ld-button-alternate\"\n\t\t\t\t\tdata-ld-collapse-text=\"Collapse\"\n\t\t\t\t\tdata-ld-expand-text=\"Expand\"\n\t\t\t\t\tdata-ld-expands=\"ld-expand-19986-container\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"ld-icon-arrow-down ld-icon ld-primary-background\"><\/span>\n\t\t\t\t\t<span class=\"ld-text ld-primary-color\">Expand<\/span>\n\n\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\tIntroduction (Comm. en situation difficile) (vid\u00e9os 16 minutes + 1 fiche pratique + 1 quizz)\t\t\t\t\t<\/span>\n\t\t\t\t<\/button> <!--\/.ld-expand-button-->\n\n\t\t\t\t\t\t<\/div> <!--\/.ld-item-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-item-list-item-preview-->\n\t\t\t<div\n\t\t\tclass=\"ld-item-list-item-expanded\"\n\t\t\tid=\"ld-expand-19986-container\"\n\t\t>\n\t\t\t\n<div class=\"\n\t\t\tld-table-list ld-topic-list ld-no-pagination ld-expand-19986\" id=\"ld-expand-19986\">\n\n\t<div class=\"ld-table-list-header ld-primary-background\">\n\n\t\t\n\t\t<div class=\"ld-table-list-title\">\n\t\t\t<span class=\"ld-item-icon\">\n\t\t\t\t<span class=\"ld-icon ld-icon-content\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"ld-text\">\n\t\t\t\tLe\u00e7on Content\t\t\t<\/span>\n\t\t<\/div> <!--\/.ld-tablet-list-title-->\n\t\t<div class=\"ld-table-list-lesson-details\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-progress\">\n\t\t\t\t\t0% Complete\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-steps\">\n\t\t\t\t\t0\/7 Steps\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div> <!--\/.ld-table-list-lesson-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-table-list-header-->\n\n\t<div class=\"ld-table-list-items ld-topic-list-19986\" id=\"ld-topic-list-19986\" data-ld-expand-list>\n\n\t\t<div class=\"ld-table-list-item ld-table-list-item-19989 \" id=\"ld-table-list-item-19989\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%92-telecharger-les-documents-communiquer-en-situation-difficile\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcd2 T\u00e9l\u00e9charger les documents (Communiquer en situation difficile)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-19991 \" id=\"ld-table-list-item-19991\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%9d-evaluer-ses-competences-communiquer-en-situation-difficile\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd \u00c9valuer ses comp\u00e9tences: communiquer en situation difficile<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-19995 \" id=\"ld-table-list-item-19995\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-quest-ce-quune-situation-difficile-228-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Qu&#8217;est-ce qu&#8217;une situation difficile? (2:28 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-19998 \" id=\"ld-table-list-item-19998\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-lescalade-des-poissons-746-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f L&#8217;escalade des poissons (7:46 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20000 \" id=\"ld-table-list-item-20000\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-trouver-le-bon-poisson-415-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Trouver le bon poisson (4:15 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20002 \" id=\"ld-table-list-item-20002\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%9d-fiche-pratique-identifier-le-type-de-situation-difficile\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd Fiche pratique: Identifier le type de situation difficile<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20004 \" id=\"ld-table-list-item-20004\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%9a%a9-defi-se-preparer-a-regler-une-situation\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udea9 D\u00e9fi: Se pr\u00e9parer \u00e0 r\u00e9gler une situation<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div\n\tid=\"ld-table-list-item-20006\"\n\tclass=\"ld-table-list-item is_not_sample learndash-incomplete ld-table-list-item-20006\"\n\t>\n\t<div class=\"ld-table-list-item-quiz\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"ld-table-list-item-preview ld-topic-row ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/introduction-comm-en-situation-difficile-videos-16-minutes-1-fiche-pratique-1-quizz\/quizzes\/%e2%9c%85-validation-des-acquis-introduction\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-quiz-incomplete\" role=\"img\" aria-label=\"Incomplete\"><span class=\"ld-icon ld-icon-quiz\" aria-hidden=\"true\"><\/span><\/div>\n\t\t\t\t<div class=\"ld-item-title\">\u2705 Validation des acquis: Introduction (Communiquer en situation difficile)<\/div> \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div> <!--\/.list-item-preview-->\n<\/div>\n\n\t<\/div> <!--\/.ld-table-list-items-->\n\n\t<div class=\"ld-table-list-footer\">\n\t\t\t<\/div> <!--\/.ld-table-list-footer-->\n\n<\/div> <!--\/.ld-table-list-->\n\n\t\t<\/div> <!--\/.ld-item-list-item-expanded-->\n\t<\/div> <!--\/.ld-item-list-item-->\n\t\n<div\n\tclass=\"ld-item-list-item ld-item-lesson-item ld-lesson-item-20008 is_not_sample learndash-not-available learndash-incomplete ld-expandable\"\n\tid=\"ld-expand-20008\"\n\tdata-ld-expand-id=\"ld-expand-20008\"\n\t>\n\t<div class=\"ld-item-list-item-preview\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t\n\t\t\t<a\n\t\t\t\t\t\t\t\t\taria-describedby=\"ld-lesson__row-tooltip--20008\"\n\t\t\t\t\t\t\t\tclass=\"ld-item-name ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not started\"><\/div>\t\t\t\t<div class=\"ld-item-title\">\n\t\t\t\t\tLa r\u00e9troaction (vid\u00e9o 16 minutes + 1 fiche pratique + 1 quizz)\n\t\t\t\t\t\t<span class=\"ld-item-components\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t9 Topics\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"ld-sep\">|<\/span>\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t1 Quiz\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/span> <!--\/.ld-item-components-->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> <!--\/.ld-item-title-->\n\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"ld-tooltip__text\"\n\t\t\t\t\tid=\"ld-lesson__row-tooltip--20008\"\n\t\t\t\t\trole=\"tooltip\"\n\t\t\t\t>\n\t\t\t\t\tYou don&#039;t currently have access to this content\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"ld-item-details\">\n\t\t\t\n\t\t\t\t<button\n\t\t\t\t\taria-controls=\"ld-expand-20008-container\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"ld-expand-button ld-button-alternate\"\n\t\t\t\t\tdata-ld-collapse-text=\"Collapse\"\n\t\t\t\t\tdata-ld-expand-text=\"Expand\"\n\t\t\t\t\tdata-ld-expands=\"ld-expand-20008-container\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"ld-icon-arrow-down ld-icon ld-primary-background\"><\/span>\n\t\t\t\t\t<span class=\"ld-text ld-primary-color\">Expand<\/span>\n\n\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\tLa r\u00e9troaction (vid\u00e9o 16 minutes + 1 fiche pratique + 1 quizz)\t\t\t\t\t<\/span>\n\t\t\t\t<\/button> <!--\/.ld-expand-button-->\n\n\t\t\t\t\t\t<\/div> <!--\/.ld-item-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-item-list-item-preview-->\n\t\t\t<div\n\t\t\tclass=\"ld-item-list-item-expanded\"\n\t\t\tid=\"ld-expand-20008-container\"\n\t\t>\n\t\t\t\n<div class=\"\n\t\t\tld-table-list ld-topic-list ld-no-pagination ld-expand-20008\" id=\"ld-expand-20008\">\n\n\t<div class=\"ld-table-list-header ld-primary-background\">\n\n\t\t\n\t\t<div class=\"ld-table-list-title\">\n\t\t\t<span class=\"ld-item-icon\">\n\t\t\t\t<span class=\"ld-icon ld-icon-content\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"ld-text\">\n\t\t\t\tLe\u00e7on Content\t\t\t<\/span>\n\t\t<\/div> <!--\/.ld-tablet-list-title-->\n\t\t<div class=\"ld-table-list-lesson-details\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-progress\">\n\t\t\t\t\t0% Complete\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-steps\">\n\t\t\t\t\t0\/9 Steps\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div> <!--\/.ld-table-list-lesson-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-table-list-header-->\n\n\t<div class=\"ld-table-list-items ld-topic-list-20008\" id=\"ld-topic-list-20008\" data-ld-expand-list>\n\n\t\t<div class=\"ld-table-list-item ld-table-list-item-20010 \" id=\"ld-table-list-item-20010\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-le-petit-poisson-127-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Le petit poisson (1:27 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20012 \" id=\"ld-table-list-item-20012\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%9d-fiche-pratique-evaluer-mes-competences-en-lien-avec-donner-et-recevoir-une-retroaction\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd Fiche pratique: \u00c9valuer mes comp\u00e9tences en lien avec donner et recevoir une r\u00e9troaction<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20014 \" id=\"ld-table-list-item-20014\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-lart-de-donner-du-feedback-de-redirection-718-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f L&#8217;art de donner du feedback de redirection (7:18 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20017 \" id=\"ld-table-list-item-20017\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-quoi-faire-si-je-recois-une-retroaction-negative-333-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Quoi faire si je re\u00e7ois une r\u00e9troaction n\u00e9gative? (3:33 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20020 \" id=\"ld-table-list-item-20020\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-renforcer-les-nouveaux-comportements-200-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Renforcer les nouveaux comportements (2:00 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20022 \" id=\"ld-table-list-item-20022\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%84-lecture-complementaire-les-5-langages-dappreciation\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcc4 Lecture compl\u00e9mentaire: Les 5 langages d&#8217;appr\u00e9ciation<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20024 \" id=\"ld-table-list-item-20024\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-attention-aux-hambourgeois-147-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Attention aux hambourgeois (1:47 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20026 \" id=\"ld-table-list-item-20026\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%9d-fiche-pratique-preparer-une-retroaction\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd Fiche pratique: Pr\u00e9parer une r\u00e9troaction<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20028 \" id=\"ld-table-list-item-20028\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6%ef%b8%8f-conclusion-sur-cette-partie-la-retroaction-108-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Conclusion sur cette partie &#8211; La r\u00e9troaction (1:08 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div\n\tid=\"ld-table-list-item-20031\"\n\tclass=\"ld-table-list-item is_not_sample learndash-incomplete ld-table-list-item-20031\"\n\t>\n\t<div class=\"ld-table-list-item-quiz\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"ld-table-list-item-preview ld-topic-row ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/la-retroaction-video-16-minutes-1-fiche-pratique-1-quizz\/quizzes\/%e2%9c%85-validation-des-acquis-la-retroaction\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-quiz-incomplete\" role=\"img\" aria-label=\"Incomplete\"><span class=\"ld-icon ld-icon-quiz\" aria-hidden=\"true\"><\/span><\/div>\n\t\t\t\t<div class=\"ld-item-title\">\u2705 Validation des acquis: La r\u00e9troaction<\/div> \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div> <!--\/.list-item-preview-->\n<\/div>\n\n\t<\/div> <!--\/.ld-table-list-items-->\n\n\t<div class=\"ld-table-list-footer\">\n\t\t\t<\/div> <!--\/.ld-table-list-footer-->\n\n<\/div> <!--\/.ld-table-list-->\n\n\t\t<\/div> <!--\/.ld-item-list-item-expanded-->\n\t<\/div> <!--\/.ld-item-list-item-->\n\t\n<div\n\tclass=\"ld-item-list-item ld-item-lesson-item ld-lesson-item-20033 is_not_sample learndash-not-available learndash-incomplete ld-expandable\"\n\tid=\"ld-expand-20033\"\n\tdata-ld-expand-id=\"ld-expand-20033\"\n\t>\n\t<div class=\"ld-item-list-item-preview\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t\n\t\t\t<a\n\t\t\t\t\t\t\t\t\taria-describedby=\"ld-lesson__row-tooltip--20033\"\n\t\t\t\t\t\t\t\tclass=\"ld-item-name ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not started\"><\/div>\t\t\t\t<div class=\"ld-item-title\">\n\t\t\t\t\tLes conversations difficiles (vid\u00e9o 9 minutes + 1 fiche pratique + 1 quizz)\n\t\t\t\t\t\t<span class=\"ld-item-components\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t6 Topics\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"ld-sep\">|<\/span>\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t1 Quiz\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/span> <!--\/.ld-item-components-->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> <!--\/.ld-item-title-->\n\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"ld-tooltip__text\"\n\t\t\t\t\tid=\"ld-lesson__row-tooltip--20033\"\n\t\t\t\t\trole=\"tooltip\"\n\t\t\t\t>\n\t\t\t\t\tYou don&#039;t currently have access to this content\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"ld-item-details\">\n\t\t\t\n\t\t\t\t<button\n\t\t\t\t\taria-controls=\"ld-expand-20033-container\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"ld-expand-button ld-button-alternate\"\n\t\t\t\t\tdata-ld-collapse-text=\"Collapse\"\n\t\t\t\t\tdata-ld-expand-text=\"Expand\"\n\t\t\t\t\tdata-ld-expands=\"ld-expand-20033-container\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"ld-icon-arrow-down ld-icon ld-primary-background\"><\/span>\n\t\t\t\t\t<span class=\"ld-text ld-primary-color\">Expand<\/span>\n\n\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\tLes conversations difficiles (vid\u00e9o 9 minutes + 1 fiche pratique + 1 quizz)\t\t\t\t\t<\/span>\n\t\t\t\t<\/button> <!--\/.ld-expand-button-->\n\n\t\t\t\t\t\t<\/div> <!--\/.ld-item-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-item-list-item-preview-->\n\t\t\t<div\n\t\t\tclass=\"ld-item-list-item-expanded\"\n\t\t\tid=\"ld-expand-20033-container\"\n\t\t>\n\t\t\t\n<div class=\"\n\t\t\tld-table-list ld-topic-list ld-no-pagination ld-expand-20033\" id=\"ld-expand-20033\">\n\n\t<div class=\"ld-table-list-header ld-primary-background\">\n\n\t\t\n\t\t<div class=\"ld-table-list-title\">\n\t\t\t<span class=\"ld-item-icon\">\n\t\t\t\t<span class=\"ld-icon ld-icon-content\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"ld-text\">\n\t\t\t\tLe\u00e7on Content\t\t\t<\/span>\n\t\t<\/div> <!--\/.ld-tablet-list-title-->\n\t\t<div class=\"ld-table-list-lesson-details\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-progress\">\n\t\t\t\t\t0% Complete\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-steps\">\n\t\t\t\t\t0\/6 Steps\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div> <!--\/.ld-table-list-lesson-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-table-list-header-->\n\n\t<div class=\"ld-table-list-items ld-topic-list-20033\" id=\"ld-topic-list-20033\" data-ld-expand-list>\n\n\t\t<div class=\"ld-table-list-item ld-table-list-item-20035 \" id=\"ld-table-list-item-20035\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-le-moyen-poisson-212-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Le moyen poisson (2:12 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20037 \" id=\"ld-table-list-item-20037\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%84-lecture-complementaire-tenir-une-conversation-difficile-a-distance\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcc4 Lecture compl\u00e9mentaire: Tenir une conversation difficile \u00e0 distance<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20039 \" id=\"ld-table-list-item-20039\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%84-lecture-complementaire-lempathie-quand-je-nai-pas-envie\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcc4 Lecture compl\u00e9mentaire: L&#8217;empathie quand je n&#8217;ai pas envie<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20042 \" id=\"ld-table-list-item-20042\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%84-lecture-complementaire-communiquer-ses-emotions\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcc4 Lecture compl\u00e9mentaire: Communiquer ses \u00e9motions<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20044 \" id=\"ld-table-list-item-20044\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/topic\/%e2%96%b6-tenir-une-conversation-difficile-avec-son-superieur-immediat-625-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Tenir une conversation difficile avec son sup\u00e9rieur imm\u00e9diat (6:25 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20046 \" id=\"ld-table-list-item-20046\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/topic\/%f0%9f%93%9d-fiche-pratique-preparer-une-conversation-difficile\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd Fiche pratique: Pr\u00e9parer une conversation difficile<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div\n\tid=\"ld-table-list-item-20048\"\n\tclass=\"ld-table-list-item is_not_sample learndash-incomplete ld-table-list-item-20048\"\n\t>\n\t<div class=\"ld-table-list-item-quiz\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"ld-table-list-item-preview ld-topic-row ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conversations-difficiles-video-9-minutes-1-fiche-pratique-1-quizz\/quizzes\/%e2%9c%85-validation-des-acquis-les-conversations-difficiles\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-quiz-incomplete\" role=\"img\" aria-label=\"Incomplete\"><span class=\"ld-icon ld-icon-quiz\" aria-hidden=\"true\"><\/span><\/div>\n\t\t\t\t<div class=\"ld-item-title\">\u2705 Validation des acquis: Les conversations difficiles<\/div> \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div> <!--\/.list-item-preview-->\n<\/div>\n\n\t<\/div> <!--\/.ld-table-list-items-->\n\n\t<div class=\"ld-table-list-footer\">\n\t\t\t<\/div> <!--\/.ld-table-list-footer-->\n\n<\/div> <!--\/.ld-table-list-->\n\n\t\t<\/div> <!--\/.ld-item-list-item-expanded-->\n\t<\/div> <!--\/.ld-item-list-item-->\n\t\n<div\n\tclass=\"ld-item-list-item ld-item-lesson-item ld-lesson-item-20050 is_not_sample learndash-not-available learndash-incomplete ld-expandable\"\n\tid=\"ld-expand-20050\"\n\tdata-ld-expand-id=\"ld-expand-20050\"\n\t>\n\t<div class=\"ld-item-list-item-preview\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t\n\t\t\t<a\n\t\t\t\t\t\t\t\t\taria-describedby=\"ld-lesson__row-tooltip--20050\"\n\t\t\t\t\t\t\t\tclass=\"ld-item-name ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not started\"><\/div>\t\t\t\t<div class=\"ld-item-title\">\n\t\t\t\t\tLes conflits (vid\u00e9o 23 minutes + 2 fiches pratiques + 1 quizz)\n\t\t\t\t\t\t<span class=\"ld-item-components\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t9 Topics\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"ld-sep\">|<\/span>\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t1 Quiz\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/span> <!--\/.ld-item-components-->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> <!--\/.ld-item-title-->\n\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"ld-tooltip__text\"\n\t\t\t\t\tid=\"ld-lesson__row-tooltip--20050\"\n\t\t\t\t\trole=\"tooltip\"\n\t\t\t\t>\n\t\t\t\t\tYou don&#039;t currently have access to this content\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"ld-item-details\">\n\t\t\t\n\t\t\t\t<button\n\t\t\t\t\taria-controls=\"ld-expand-20050-container\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"ld-expand-button ld-button-alternate\"\n\t\t\t\t\tdata-ld-collapse-text=\"Collapse\"\n\t\t\t\t\tdata-ld-expand-text=\"Expand\"\n\t\t\t\t\tdata-ld-expands=\"ld-expand-20050-container\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"ld-icon-arrow-down ld-icon ld-primary-background\"><\/span>\n\t\t\t\t\t<span class=\"ld-text ld-primary-color\">Expand<\/span>\n\n\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\tLes conflits (vid\u00e9o 23 minutes + 2 fiches pratiques + 1 quizz)\t\t\t\t\t<\/span>\n\t\t\t\t<\/button> <!--\/.ld-expand-button-->\n\n\t\t\t\t\t\t<\/div> <!--\/.ld-item-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-item-list-item-preview-->\n\t\t\t<div\n\t\t\tclass=\"ld-item-list-item-expanded\"\n\t\t\tid=\"ld-expand-20050-container\"\n\t\t>\n\t\t\t\n<div class=\"\n\t\t\tld-table-list ld-topic-list ld-no-pagination ld-expand-20050\" id=\"ld-expand-20050\">\n\n\t<div class=\"ld-table-list-header ld-primary-background\">\n\n\t\t\n\t\t<div class=\"ld-table-list-title\">\n\t\t\t<span class=\"ld-item-icon\">\n\t\t\t\t<span class=\"ld-icon ld-icon-content\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"ld-text\">\n\t\t\t\tLe\u00e7on Content\t\t\t<\/span>\n\t\t<\/div> <!--\/.ld-tablet-list-title-->\n\t\t<div class=\"ld-table-list-lesson-details\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-progress\">\n\t\t\t\t\t0% Complete\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-steps\">\n\t\t\t\t\t0\/9 Steps\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div> <!--\/.ld-table-list-lesson-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-table-list-header-->\n\n\t<div class=\"ld-table-list-items ld-topic-list-20050\" id=\"ld-topic-list-20050\" data-ld-expand-list>\n\n\t\t<div class=\"ld-table-list-item ld-table-list-item-20052 \" id=\"ld-table-list-item-20052\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%e2%96%b6-le-gros-poisson-503-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Le gros poisson (5:03 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20054 \" id=\"ld-table-list-item-20054\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%e2%96%b6-comprendre-la-source-du-conflit-406-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Comprendre la source du conflit (4:06 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20056 \" id=\"ld-table-list-item-20056\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%e2%96%b6-resoudre-les-conflits-446-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f R\u00e9soudre les conflits (4:46 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20058 \" id=\"ld-table-list-item-20058\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%f0%9f%93%9d-fiche-pratique-trouver-la-meilleure-strategie-pour-resoudre-un-conflit\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd Fiche pratique: Trouver la meilleure strat\u00e9gie pour r\u00e9soudre un conflit<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20060 \" id=\"ld-table-list-item-20060\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%e2%96%b6-prevenir-les-conflits-409-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Pr\u00e9venir les conflits (4:09 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20063 \" id=\"ld-table-list-item-20063\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%f0%9f%93%9d-fiche-pratique-mon-style-de-gestion-de-conflit\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd Fiche pratique: Mon style de gestion de conflit<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20065 \" id=\"ld-table-list-item-20065\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%e2%96%b6-les-impacts-negatifs-des-conflits-219-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f  Les impacts n\u00e9gatifs des conflits (2:19 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20068 \" id=\"ld-table-list-item-20068\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%e2%96%b6-les-effets-positifs-des-conflits-302-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Les effets positifs des conflits (3:02 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20070 \" id=\"ld-table-list-item-20070\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/topic\/%f0%9f%93%84-lecture-complementaire-prendre-sa-place-en-tant-que-leader\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcc4 Lecture compl\u00e9mentaire: Prendre sa place en tant que leader<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div\n\tid=\"ld-table-list-item-20074\"\n\tclass=\"ld-table-list-item is_not_sample learndash-incomplete ld-table-list-item-20074\"\n\t>\n\t<div class=\"ld-table-list-item-quiz\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"ld-table-list-item-preview ld-topic-row ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/les-conflits-video-23-minutes-2-fiches-pratiques-1-quizz\/quizzes\/%e2%9c%85-validation-des-acquis-les-conflits\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-quiz-incomplete\" role=\"img\" aria-label=\"Incomplete\"><span class=\"ld-icon ld-icon-quiz\" aria-hidden=\"true\"><\/span><\/div>\n\t\t\t\t<div class=\"ld-item-title\">\u2705 Validation des acquis: Les conflits<\/div> \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div> <!--\/.list-item-preview-->\n<\/div>\n\n\t<\/div> <!--\/.ld-table-list-items-->\n\n\t<div class=\"ld-table-list-footer\">\n\t\t\t<\/div> <!--\/.ld-table-list-footer-->\n\n<\/div> <!--\/.ld-table-list-->\n\n\t\t<\/div> <!--\/.ld-item-list-item-expanded-->\n\t<\/div> <!--\/.ld-item-list-item-->\n\t\n<div\n\tclass=\"ld-item-list-item ld-item-lesson-item ld-lesson-item-20077 is_not_sample learndash-not-available learndash-incomplete ld-expandable\"\n\tid=\"ld-expand-20077\"\n\tdata-ld-expand-id=\"ld-expand-20077\"\n\t>\n\t<div class=\"ld-item-list-item-preview\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t\n\t\t\t<a\n\t\t\t\t\t\t\t\t\taria-describedby=\"ld-lesson__row-tooltip--20077\"\n\t\t\t\t\t\t\t\tclass=\"ld-item-name ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/conclusion-comm-en-situation-difficile-video-6-minutes-1-quizz\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not started\"><\/div>\t\t\t\t<div class=\"ld-item-title\">\n\t\t\t\t\tConclusion (Comm. en situation difficile) (vid\u00e9o 6 minutes + 1 quizz)\n\t\t\t\t\t\t<span class=\"ld-item-components\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t5 Topics\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"ld-sep\">|<\/span>\t\t\t\t\t\t\t\t<span class=\"ld-item-component\">\n\t\t\t\t\t\t\t\t1 Quiz\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/span> <!--\/.ld-item-components-->\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div> <!--\/.ld-item-title-->\n\t\t\t<\/a>\n\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"ld-tooltip__text\"\n\t\t\t\t\tid=\"ld-lesson__row-tooltip--20077\"\n\t\t\t\t\trole=\"tooltip\"\n\t\t\t\t>\n\t\t\t\t\tYou don&#039;t currently have access to this content\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"ld-item-details\">\n\t\t\t\n\t\t\t\t<button\n\t\t\t\t\taria-controls=\"ld-expand-20077-container\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\tclass=\"ld-expand-button ld-button-alternate\"\n\t\t\t\t\tdata-ld-collapse-text=\"Collapse\"\n\t\t\t\t\tdata-ld-expand-text=\"Expand\"\n\t\t\t\t\tdata-ld-expands=\"ld-expand-20077-container\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"ld-icon-arrow-down ld-icon ld-primary-background\"><\/span>\n\t\t\t\t\t<span class=\"ld-text ld-primary-color\">Expand<\/span>\n\n\t\t\t\t\t<span class=\"screen-reader-text\">\n\t\t\t\t\t\tConclusion (Comm. en situation difficile) (vid\u00e9o 6 minutes + 1 quizz)\t\t\t\t\t<\/span>\n\t\t\t\t<\/button> <!--\/.ld-expand-button-->\n\n\t\t\t\t\t\t<\/div> <!--\/.ld-item-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-item-list-item-preview-->\n\t\t\t<div\n\t\t\tclass=\"ld-item-list-item-expanded\"\n\t\t\tid=\"ld-expand-20077-container\"\n\t\t>\n\t\t\t\n<div class=\"\n\t\t\tld-table-list ld-topic-list ld-no-pagination ld-expand-20077\" id=\"ld-expand-20077\">\n\n\t<div class=\"ld-table-list-header ld-primary-background\">\n\n\t\t\n\t\t<div class=\"ld-table-list-title\">\n\t\t\t<span class=\"ld-item-icon\">\n\t\t\t\t<span class=\"ld-icon ld-icon-content\"><\/span>\n\t\t\t<\/span>\n\t\t\t<span class=\"ld-text\">\n\t\t\t\tLe\u00e7on Content\t\t\t<\/span>\n\t\t<\/div> <!--\/.ld-tablet-list-title-->\n\t\t<div class=\"ld-table-list-lesson-details\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-progress\">\n\t\t\t\t\t0% Complete\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"ld-lesson-list-steps\">\n\t\t\t\t\t0\/5 Steps\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div> <!--\/.ld-table-list-lesson-details-->\n\n\t\t\n\t<\/div> <!--\/.ld-table-list-header-->\n\n\t<div class=\"ld-table-list-items ld-topic-list-20077\" id=\"ld-topic-list-20077\" data-ld-expand-list>\n\n\t\t<div class=\"ld-table-list-item ld-table-list-item-20081 \" id=\"ld-table-list-item-20081\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/conclusion-comm-en-situation-difficile-video-6-minutes-1-quizz\/topic\/%e2%96%b6-le-suivi-et-le-maintien-des-interactions-constructives-226-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Le suivi et le maintien des interactions constructives (2:26 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20084 \" id=\"ld-table-list-item-20084\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/conclusion-comm-en-situation-difficile-video-6-minutes-1-quizz\/topic\/%e2%96%b6-le-role-du-gestionnaire-dans-la-resolution-des-situations-difficiles-134-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Le r\u00f4le du gestionnaire dans la r\u00e9solution des situations difficiles (1:34 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20087 \" id=\"ld-table-list-item-20087\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/conclusion-comm-en-situation-difficile-video-6-minutes-1-quizz\/topic\/%e2%96%b6%ef%b8%8f-conclusion-comm-en-situation-difficile-103-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Conclusion (Comm. en situation difficile) (1:03 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20090 \" id=\"ld-table-list-item-20090\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/conclusion-comm-en-situation-difficile-video-6-minutes-1-quizz\/topic\/%e2%96%b6-votre-plan-de-developpement-341-min\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\u25b6\ufe0f Votre plan de d\u00e9veloppement (3:41 min)<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div class=\"ld-table-list-item ld-table-list-item-20093 \" id=\"ld-table-list-item-20093\">\n\t<a class=\"ld-table-list-item-preview ld-primary-color-hover ld-topic-row learndash-incomplete \" href=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/conclusion-comm-en-situation-difficile-video-6-minutes-1-quizz\/topic\/%f0%9f%93%9d-fiche-pratique-creer-son-plan-de-developpement-2\/\">\n\t\t\n\t\t<div class=\"ld-status-icon ld-status-incomplete\" role=\"img\" aria-label=\"Not completed\"><\/div>\n\t\t\t\t<span class=\"ld-topic-title\">\ud83d\udcdd Fiche pratique: Cr\u00e9er son plan de d\u00e9veloppement<\/span> \t<\/a>\n\t<\/div> <!--\/.ld-table-list-item-->\n<div\n\tid=\"ld-table-list-item-20097\"\n\tclass=\"ld-table-list-item is_not_sample learndash-incomplete ld-table-list-item-20097\"\n\t>\n\t<div class=\"ld-table-list-item-quiz\">\n\t\t<div class=\"ld-tooltip\">\n\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"ld-table-list-item-preview ld-topic-row ld-primary-color-hover\"\n\t\t\t\thref=\"https:\/\/uniquecoaching.ca\/en\/courses\/auto-formation-communiquer-en-situation-difficile\/lessons\/conclusion-comm-en-situation-difficile-video-6-minutes-1-quizz\/quizzes\/%e2%9c%85-validation-des-acquis-conclusion-2\/\"\n\t\t\t>\n\t\t\t\t<div class=\"ld-status-icon ld-quiz-incomplete\" role=\"img\" aria-label=\"Incomplete\"><span class=\"ld-icon ld-icon-quiz\" aria-hidden=\"true\"><\/span><\/div>\n\t\t\t\t<div class=\"ld-item-title\">\u2705 Validation des acquis: Conclusion (Communiquer en situation difficile)<\/div> \n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div> <!--\/.list-item-preview-->\n<\/div>\n\n\t<\/div> <!--\/.ld-table-list-items-->\n\n\t<div class=\"ld-table-list-footer\">\n\t\t\t<\/div> <!--\/.ld-table-list-footer-->\n\n<\/div> <!--\/.ld-table-list-->\n\n\t\t<\/div> <!--\/.ld-item-list-item-expanded-->\n\t<\/div> <!--\/.ld-item-list-item-->\n\t\t<\/div> <!--\/.ld-item-list-items-->\n\n\t\t<\/div> <!--\/.ld-item-list-->\n\n\t\t\t<\/div> <!--\/.learndash-wrapper-->\n\t\t<\/div><\/div><\/div>\n<p><!-- S\u00e9mantique --><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p><strong data-start=\"1014\" data-end=\"1069\">Approach sensitive conversations with confidence.<\/strong><br data-start=\"1069\" data-end=\"1072\">Hands-on self-study to learn how to give feedback, manage conflict, and turn difficult situations into positive leadership opportunities.<\/p>\n","protected":false},"featured_media":38116,"template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"product_brand":[],"product_cat":[367],"product_tag":[380,383,382,381,384,385,369,379,377,376,368],"class_list":["post-38115","product","type-product","status-publish","has-post-thumbnail","product_cat-self","product_tag-communication-en","product_tag-conflict","product_tag-courage-en","product_tag-empathy","product_tag-feedback-en","product_tag-feedback-en-2","product_tag-formation-en","product_tag-leadership-en","product_tag-management-en-2","product_tag-manager-en","product_tag-self","first","instock","virtual","sold-individually","taxable","purchasable","product-type-course"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Self-Study: Communicating in Difficult Situations - Unique coaching<\/title>\n<meta name=\"description\" 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